This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Email: info@solklarcomms.com

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Payment details (including card or bank information for transfers and direct debits)

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Purchase or viewing history

• Website and app user journey information

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Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Contract

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Contract

• Legitimate interest: This is to: improve your experience and service delivery; provide you with relevant content and updates; allow us to send you details on features that will be relevant to your interests - such as services, discounts, and promotions

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Where we get personal information from

• People directly

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How long we keep information

We keep your data for no longer than absolutely necessary. 

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Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

13 June 2024